Rush UK Terms and Conditions – please read carefully before booking your session or party.
A signed waiver must be completed by all who wish to jump. If you are under 18 the waiver must be completed by your parent, legal guardian or consenting responsible adult. To avoid disappointment it is highly recommended you book online ahead of arrival. Please ensure you turn up 30 minutes ahead of your pre-booked time slot.
Non-slip Rush socks are to be worn at all times when on the trampolines.
BOOKING TERMS & CONDITIONS
These Terms and Conditions apply to the booking of a jumping session at Rush (Birmingham) Ltd (‘Rush UK’) (the ‘Activities’) and any ancillary products at the location set out in Rush UK’s booking confirmation. These Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Rush UK. Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by Rush UK (including any electronic documentation) shall be subject to correction without any liability on the part of Rush UK.
Rush UK reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or for any reason and without notice.
Any person using the Rush UK’s facilities must complete, or have a waiver completed on their behalf. Those participants under 18, or any participant without the capability to complete their own waiver, must ensure a legal guardian has completed a waiver on their behalf.
Any persons using the trampoline park must be 4 years of age or over, unless participating in a dedicated Toddler Session, and, in the case of a Toddler Session, must be accompanied by a consenting responsible adult.
Any person causing wilful damage to the facilities, fixtures or fittings of Rush UK will be liable to pay for the rectification of any damage caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance. If damage is caused by a member of a party or group booking, the hirer will be liable to pay for the rectification of any damage (including accidental) caused by anyone attending the party or group booking.
Rush UK does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended. Valuables can be deposited in on site locker facilities. This includes vehicles in surrounding car parks or parked on neighbouring roads. Vehicles and their contents are left at their owner’s risk.
Rush UK reserve the right to refuse admission to anyone engaging in what is believed to be antisocial or unsafe behaviour. On the basis of health and safety Rush UK reserves the right to refuse entry to late arrivals.
No refunds or compensation will be payable by Rush UK in the event that any participant is not permitted to, refused permission or decides not to, undertake or complete the activities.
Up to 2 days before: Customers can add or take off number of jumpers (if there is availability), change date and time or cancel and get a full refund up to two days prior to their booking
Less than 2 days but up to 2hrs before: Customers can only add number of jumpers (if there is availability) less than 2 days and up to 2 hours before their booking. Customers cannot change the date, but can change the time (if there is availability). Customers wishing to cancel less than 2 days and up to 2 hours before their booking will not receive a refund or credit note.
No refunds, credit notes or changes to bookings are possible with less than 2 hours notice.
No booking shall be deemed to have been accepted unless in writing by Rush UK (which shall include Rush UK’s email confirmation of booking).
You must advise Rush UK as soon as possible of any mistake in Rush UK’s booking confirmation. Rush UK shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
The Activities include all variations of trampolines, climbing elements and challenge course and participation is not without risk as serious misuse could be fatal. All participants must attend a safety briefing video from a Rush UK Court Monitor prior to every jumping session.
Rush UK reserves the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system, a participant whose behaviour is considered unsafe, or who is thought to be under the influence of alcohol or drugs. The decision of the Manager on duty will be final.
After the safety briefing, participants will not be individually supervised by a court monitor in the Rush UK facility.
A responsible adult must remain on site for any child 12 years of age or under. One adult is permitted to supervise a maximum of ten under 12 year olds.
Supervising adults (whether participating or spectating) must sign a Risk Acknowledgement and Disclaimer (Waiver Form) stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.
All participants are required to wear Rush Non-Slip jump socks to increase grip and for hygiene reasons whilst in the park.
All participants must be reasonably fit and healthy, and are subject to the age and weight restrictions for each Activity as stated at time of booking. Participants confirm that the maximum permitted clothed weight of any participant is 17.5st/111kg and that they do not exceed this weight If you have any concerns we advise that you visit a site at a time prior to your booking and speak to a member of the Rush UK staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your group or party meet these requirements.
The Activities are physically demanding and require a degree of agility, strength and stamina. Participants are advised to jump within their ability – only the individual knows or understands their own limits and competencies. If you are unsure or whether you can complete a manoeuvre, you should not attempt it. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, pregnant women should not take part.
Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under 12’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
All participants are required to act responsibly and courteously at all times and to respect other participants. Rush UK shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
Participants must be dressed appropriately (see clause 4) and Rush UK reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
No refunds or compensation will be payable by Rush UK in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
It shall be the responsibility of all participants to ensure that they are dressed appropriately and Rush UK advises participants to wear clothing appropriate for physical activity that they do not mind getting damaged and that are in conjunction with our safety video. In particular the following restrictions shall apply:
Participants must wear Rush UK socks for grip and hygiene.
Long hair must be tied back.
No belts, jewellery or other sharp items of clothing that may cause damage to yourself, the equipment or other participants.
Rush UK will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
GROUP AND PARTY BOOKINGS
Group and party bookings made online or over the phone are to be secured by paying the full amount upon booking.
Any group bookings and parties cancelled after that time, no deposit refund will be given. The moving of a group or party booking can only be done up to 7 days before the booked date of the group event or party. If attempted after this date it will be rejected
Customers can add or take off number of jumpers (still keeping a minimum of 10 jumpers) up to 14 days before the booking date. Customers can add jumpers 7-13 days before the booking, however only 50% of the price paid per jumper will be refunded if jumpers are removed.
The latest that customers can add jumpers to the party/group booking is the Monday before the weekend of the party. If customers take away jumpers fewer than 7 days before the party no refund or credit note will be offered.
If customers bring additional party guests/jumpers on the day without prior notice we reserve the right to charge normal open jump price per person plus a £5 surcharge.
If customers do not bring the full number of jumpers as expected on the day no credit note or refund will be given.
Parties cancelled up to 14 days before the booking date will be given a full refund. Parties cancelled between 7-13 days will receive a 50% refund. Parties cancelled fewer than 7 days before the booking date will not receive a refund or credit note. Where possible, we will endeavour to move your party time - subject to availability.
A private party room/area is booked for a 30 minute slot from 15 minutes before the end of the chosen hour of trampoline time to 45 minutes after the chosen hour of trampoline time. The room/area must be vacated promptly after this time to set up for the next party.
Birthday Parties: We ask the parent/guardian of the party child stay on site at all times and are responsible for the behaviour of their children. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end prematurely.
All party food orders must go through Rush UK. With the exception of a birthday cake/cakes, no other food or drink will be allowed to be brought into Rush UK. Only food purchased through Rush UK will be allowed.
Should any member of the group or party have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 7 days prior to the party or group booking.
Should a group or party choose to make amendments to their catering option, a minimum of 7 clear days notice must be provided.
Additional guests are subject to availability. If Rush UK does not have the space then the request will not be possible.
Birthday cake and candles will not be supplied as part of the package unless they have been purchased in advance at the time of booking as a Party Extras.
We will supply sufficient cutlery to cut and eat the cake. Any decorations you require must be supplied by yourself and must be checked with the manager on duty at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager.
PRICE AND PAYMENT
Subject to any terms agreed in writing between Rush UK and you, our charges for all Activities shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either online or at the facility.
Rush UK reserves the right to change its prices at any time, including special offers. Special Offers are not in conjunction with any other offer.
As much notice as possible will be given should a change in our prices occur.
Rush UK operates a peak and off peak walk-in charge so please book online before you come avoid this additional fee on open jump tickets. Not applicable to Toddler Open Jump and Special Needs Sessions.
Rush UK Trampoline Parks no longer accept cheques as of 20/11/17.
CANCELLATIONS, REFUNDS AND TRANSFERS FOR JUMP TICKETS
Cancellations with 48hrs or more notice are eligible for a refund. Bookings with less than a 48 hour notice period are eligible to be moved to a specified date. Unfortunately, cancellations with less than 3 hours notice are not refundable or eligible to be moved.Rush UK requires 14 clear days notice to provide a refund for any cancellations for parties or any group bookings for 10 jumpers or more. Any cancellations occurring with less than 14 days notice yet more than 7 clear days notice will be offered a transfer to another date and time or a credit note for the value of the booking. This requires the participant to specify an alternative date and time for their booking. With less than 7 days notice all cancellations will not receive a refund or transfer.
Updated January 2019