FAQs | Rush UK

Got a question for us? You might like to read our handy FAQs before you book...

We want to make sure our customers know what to expect before, during and after their session. Please take a moment to read through our handy list of commonly asked questions about Rush Birmingham and Rush High Wycombe trampoline parks. It's also worth checking out the government guidance on social meet-ups for the area which you live for COVID legislation as this may have an impact on your booking at Rush.

If there's anything we haven't answered here, please don't hesitate to open the Live Chat option to speak to a member of our Customer Service team during office hours.


Birmingham's COVID alert level classification area has been changed to HIGH from Wednesday 14th October. This will affect your trip to Rush. Customers are NOT able to book a visit to Rush or mix indoors at Rush with anyone who they do not live with (or have formed a support bubble with) unless exemptions apply. If you need more support with this please contact customer services on jump@rushuk.com.
Current guidance doesn't affect your trip to Rush High Wycombe but Birmingham's COVID alert level classification area has been changed to HIGH from Wednesday 14th October. This will affect your trip to Rush. Customers are NOT able to book a visit to Rush or mix indoors at Rush with anyone who they do not live with (or have formed a support bubble with) unless exemptions apply. If you need more support with this please contact customer services on jump@rushuk.com.
After arriving at the park you can collect your wristbands and socks from our team. We ask all parties including their guests to arrive on time in order to keep to the scheduled plan. Please read your booking confirmation thoroughly to find out your arrival time and remember to complete our self check-in procedure to avoid delaying your jump time. We ask the parent/guardian of the party child to stay on site at all times and are responsible for the behaviour of their children. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end prematurely. Once your jump time finishes, you will then get access to your room. Please gather your group and approach one of our team members so you can be shown to your room where food and drinks will be served. Any decorations you require must be supplied by yourself and must be checked with the manager on duty at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager. All party food orders must go through Rush UK. With the exception of a birthday cake/cakes, no other food or drink will be allowed to be brought into Rush UK. Only food purchased through Rush UK will be allowed. Unless you pre-ordered it - all party food is served to the party guests, not parents. Birthday cake and candles will not be supplied as part of the package. We will supply sufficient cutlery to cut and eat the cake. Any dietary requirements must be requested no later than 7 days prior to the party. A private party room/area is booked for a 30 minute slot following the completion of the jump time. The room/area MUST be vacated promptly after this time to set up for the next party.
Fitness classes are able to continue despite social gatherings being reduced to just 6 people. Please see the fitness page in our sessions section for more info.
Due to new government legislation released on Wednesday 9th September, you are only able to visit Rush in a group of 6 or less. This includes spectators and jumpers.
Yes. All tickets have to be booked online or via our customer service team in advance of visiting Rush. Please book early to avoid disappointment as availability is now limited to 80 jumpers per session. We will not be admitting any walk-ins and tickets booked 24 hours in advance will be cheaper than purchased on the day online.
60 minute jump tickets will cost £11.50 for those pre-booking 24 hours in advance. A family of 3 is £32 pre-book price or £33.50 on the day. A family of 4 is £43 pre-book price and £44.50 on the day. A family of 5 is £54 pre-book price or £55.50 on the day.
Rush will be running a reduced operating hours schedule during the first phase of our re-opening. Rush Birmingham will be open Mondays: 10am-8pm, Tuesdays-Thursdays: 4pm-8pm and Friday-Sundays: 10am-8pm. Rush High Wycombe will be open Mondays-Thursdays: 10am-2pm and Fridays-Sundays: 10am-6pm. Please check out opening times under 'Need to Know' to see what sessions we will be running during these times
There may be elements of the park that may be closed but we are working hard to ensure all areas excluding soft-play can re-open in the first phase. Please check back for further guidance.
The waiver will be available to sign online remotely before you access the park making the check-in process contactless and much quicker.
We ask you to not visit Rush if you are feeling unwell, with any of the following symptoms of Covid-19. High temperature, meaning you feel hot to touch on your back/chest with a temperature of 38.0c. or more. A new continuous cough, meaning coughing a lot for more than an hour or 3 or more coughing occurrences within 24 hours. Loss of smell or taste, meaning you could have a sign of respiratory infections. You will be asked if you have any of these symptoms when you visit Rush however we will not be taking your temperature on arrival. All our staff will be temperature checked.
As government guidance currently states, customers over the age of 11 are required to wear a face masks when they are in Rush at all times, except when they are bouncing, eating or drinking. Customers are also required to wear a face mask while in Ruby & Red's sort-play except when on the structure or eating and drinking in the cafe.
Rush will be implementing an enhanced and rigorous cleaning schedule when we re-open and cleanliness in our parks will be our top priority. We have a new dedicated ‘Covid-Busters’ cleaning team and the parks will be continually cleaned. Areas with more touch points will be sanitised between each use along with the toilets which will be cleaned frequently throughout the day.
We have created a remote safety briefing video which ALL CUSTOMERS must watch online before they visit the park.
By limiting the number of jumpers and having a reduced capacity of those we allow into our parks, we can ensure we will be offering a safe and fun environment for our customers. Our parks are over 30,000 square foot and the trampolines are over 6 foot which also helps with social distancing. We are also introducing a ‘Social Distance Director’ role during each jump session which is a member of staff who will be encouraging the children to practice good social distancing while having fun. We are also implementing a new ‘age restriction’ policy. Jump sessions will be for 4 and over throughout the week with a specific limited capacity toddler sessions. All children under the age of 15 need to be accompanied by a parent or guardian from your household and children under the age of 8 must have an adult member of their family supervising them at all times. Only one spectator per jumper will be allowed. Floor markings and notices will be placed in and around our parks to manage walking directions for both our staff and customers. Our front of house and café counters will have clear shields installed in place to protect our staff and customers. Customers are asked to follow our one-way system to check-in and enter and exit routes will be marked with signs around the park. All of our staff have been re-trained and the court monitors will be ensuring safety throughout the jumps.
We kindly ask all parents/guardians to please supervise their children at all times and stick to the government guidance around distance between other jumpers, customers and staff. We are also encouraging all customers to wash their hands with soap and water before and after each visit for at least 20 seconds. All customers will be required to use the hand sanitiser as they enter the park. Please also use the other available hand sanitiser stations located around the park during your visit. When sneezing cover your mouth and nose or sneeze into your arm and use a tissue when required, putting it into the bin immediately after use.
All first aid circumstances will be continued as usual with extra aspects put in place, i.e. first aiders must wear face masks, gloves and an apron. At Rush, health and safety standards are our priority and all first aid kits will include extra clinical PPE in line with government guidelines and extra staff training will be given around how to administer this material.
We will be introducing a toddler session for the under 4s on Sundays at 10am to 11am however our soft-play in our High Wycombe park will not re-open until the government guidance gives us the green light.
We have a dedicated customer services team member who are contacting everyone who had made a booking affected by our closure from Monday 20th July to discuss their bookings individually. We anticipate this will be a very busy time so please bear with us.
Memberships will be reactivated on 1stAugust and our fitness memberships will also be reactivated from this date.
We will have a dedicated customer services team member who will be contacting everyone who had made a booking affected by our closure from Monday 20thJuly to discuss their bookings individually. We anticipate this will be a very busy time so please bear with us.
Rush will now offer birthday parties for 6 people which can be booked online or via customer services on jump@rushuk.com.
No unfortunately these will not be operational during our first re-opening phase from August 2020.
The Rush Café will be operating and serving hot and cold drinks and a variety of snacks and ‘grab-and-go’ items. Slush puppies will be available also.
Court monitors will be trained to clean down all balls between each game which will be recommended that only people in your bubble participate in the game. Hand sanitizer stations will be positioned at the entrance of specific areas in order for customers to use at their own freewill.
The lockers will be available for use and will be constantly cleaned as part of our enhanced cleaning schedule between each jump session.
We have designed a brand new customer journey in the park with a contactless check-in system so we mitigate against large groups of people congregating in the reception of our parks. We will have staff outside who can issue your wrist bands and socks as you park. Our staff inside will also help people navigate our new customer journey avoiding the need for large groups to congregate and wait.
We will be making sure the ‘fun factor’ will still be a big part of your visit to Rush. Our new check-in process will make getting the park much quicker. Our mascots Ruby and Red will be out and about interacting with the children, our music will entertain everyone and our facilities will ensure that children leave with a big smile on their faces while having exercised at the same time!
We will be running a dedicated SEN session on Tuesday evenings every week at 5:30pm - 6:30pm.
Registered carers can accompany the person they care for for free during our set autism and SEN sessions. More information on our scheduled Autism and SEN sessions can be found online at: https://www.rushuk.com/sessions/autism-and-sen-sessions.
Members are entitled to one 60 minute open jump session per day. This includes Toddler Open Jump, Open Jump and SEN sessions. Membership entry is not valid on Ruby and Red's soft play, Rush After Dark, DJ Disco Sessions, 30, 90 or 120 minute open jump sessions, fitness classes or premium events.
Party guests under the age of 4 are not allowed on the trampolines outside of our Toddler sessions. Customers visiting Ruby and Red's soft play in High Wycombe for a party are welcome from crawling babies in our Baby Zone right up to the age of 10.
All customers wishing to jump must complete a waiver. A parent or legal guardian must sign a waiver for their children attending a party at Rush; once a waiver has been signed it will last for 12 months. You can fill in the waiver form when you come to Rush but to save time when you get here we highly recommend that you sign the waiver online on our website.
Rush non-slip socks are included as part of your Silver or Gold Kids Party package. Please bring your Rush socks with you if you have a pair during a normal open jump session, if not they can be purchased for £2.25 per pair at the park or when booking. Please note we do not accept socks from another facility.
All party food orders must go through Rush UK. With the exception of a birthday cake/cakes, no other food or drink will be allowed to be brought into Rush UK. Only food purchased through Rush UK will be allowed. Should any member of the party have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 7 days prior to the party or group booking. Should a group or party choose to make amendments to their catering option, a minimum of 7 clear days notice must be provided. Additional guests are subject to availability. If Rush UK does not have the space then the request will not be possible. Birthday cake and candles will not be supplied as part of the package unless they have been purchased in advance at the time of booking as a Party Extras. We will supply sufficient cutlery to cut and eat the cake. Any decorations you require must be supplied by yourself and must be checked with the manager on duty at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager.
Rush UK will refund any group bookings cancelled 14 days before, any group bookings cancelled with less than 14 days notice before the event will not receive a deposit refund. Birthday Parties cancelled up to 14 days before the booking date will be given a full refund. Parties cancelled fewer than 14 days before the booking date will not receive a refund or credit note. Where possible, we will endeavour to move your party time, subject to availability. Customers wishing to cancel their open jump session should give us at least 48 hours notice for a full refund, however you can move a booking up to 2 hours’ before jump time. We do not offer customers credit notes.
No, the birthday child should be counted in your guest total. As a birthday gift from us, we give every birthday child One Free Jump Pass (per 10) which they can use on their next visit to the park. Please note this cannot be swapped or redeemed at the time of booking.
Birthday Parties cancelled up to 14 days before the booking date will be given a full refund. Parties cancelled fewer than 14 days before the booking date will not receive a refund or credit note. Where possible, we will endeavour to move your party time, subject to availability. Customers can add or take off number of jumpers (still keeping a minimum of 6 jumpers) up to 14 days before the booking date. The latest that customers can add jumpers to the party/group booking is the Monday before the weekend of the party. If customers bring additional party guests/jumpers on the day without prior notice we reserve the right to charge normal open jump price per person plus a £5 surcharge. If customers do not bring the full number of jumpers as expected on the day no credit note or refund will be given.
Party bookings can be made online or over the phone and will be secured by paying the full amount upon booking. Customers can add or take off number of jumpers (still keeping a minimum of 6 jumpers) up to 14 days before the booking date. The latest that customers can add jumpers to the party/group booking is the Monday before the weekend of the party. If customers bring additional party guests/jumpers on the day without prior notice we reserve the right to charge normal open jump price per person plus a £5 surcharge. Additional guests are subject to availability. If Rush UK does not have the space then the request will not be possible. If customers do not bring the full number of jumpers as expected on the day no credit note or refund will be given. All party food orders must go through Rush UK. With the exception of a birthday cake/cakes, no other food or drink will be allowed to be brought into Rush UK. Only food purchased through Rush UK will be allowed. Should any member of the party have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 7 days prior to the party or group booking. Should a group or party choose to make amendments to their catering option, a minimum of 7 clear days notice must be provided.
We have a designated parking area behind to the left of Rush High Wycombe that provides free parking for our guests. Rush bays are marked in yellow. Customers should only park in the bays marked in yellow as the other bays belong to the neighbouring businesses. During busy times, parking may be difficult due to the high demand on our parking spaces and we have a parking attendant who will direct you to an available space should you feel unsure about where our spaces are. Children must be supervised at all times in our car park. Rush is situated within a working industrial estate with lorries and delivery vehicles delivering to neighbouring businesses.
There is wheelchair access to the building and a ramp to the trampolines. Rush High Wycombe also has disabled toilet facilities, a vending machine, water fountain and party rooms on the ground floor. Unfortunately there is currently no lift access to our cafe on the mezzanine level. A member of staff will be more than happy to assist you with food and drink queries. Customers can also use our ground-floor dessert parlour Crush to purchase hot drinks and sweet treats.
Getting to Rush High Wycombe by car or public transport is simple and convenient. By Train High Wycombe railway station is located approximately 3.2 kilometres north of Rush High Wycombe. The current off-peak services from the station are: 5 trains per hour from London Marylebone 1 train per hour from Princes Risborough 1 train per hour from Bicester North 1 train per hour from Banbury By Bus There are a number of bus services that operate in the vicinity, as detailed earlier in this Travel Policy. General information on public transport services and taxi services will be available, located on noticeboards inside the facility. In addition, here is a useful list of web link to maps and timetable information: https://www.arrivabus.co.uk/south-east/places/high-wycombe/ http://www.wycombe.gov.uk/council-services/transport-and-streets/public-transport.aspx http://www.carlberry.co.uk/rfnshowl.asp?L1=HIG0310 http://www.transportforbucks.net/Buses-and-trains/Maps.aspx By Car Rush High Wycombe trampoline park is located within Cressex Business park and well connected to the M4 A404 and A4010. Rush High Wycombe offers free parking for the duration of your visit. Pay and display parking is also available within walking distance. During busy times, parking may be difficult due to the high demand on our parking spaces. Customers should only park in the bays marked in yellow as the other bays belong to the neighbouring businesses. We do have a parking attendant who will direct you to an available space should you feel unsure about where our spaces are. Cycling/Walking Although Cressex Business Park is located outside of High Wycombe’s town centre, Rush’s location is within a reasonable walking and cycling distance. It should take you around a 15 to 20 minute walk or a 10 minute cycle to get to us. For more information about getting to Rush High Wycombe from your location, please use our Live Chat option on our website from 9am – 6pm, email jump@rushuk.com or call us on 01494 414128 and our team will be happy to help.
Getting to Rush Birmingham trampoline park is convenient and easy. We're just four miles south of Birmingham city centre and easily accessible by car and public transport. By Bus Take the 45 or 47 bus from the station to Fordhouse Lane, Lifford (approximately 19 stops, 24 minutes). Walk 5 minutes to Lifford Lane, turning left and following signs for Rush Trampoline Park along the canal. By Train Take the London Midland – Redditch train from Birmingham New Street to Kings Norton, exit at Pershore Road Station and walk 16 minutes to Rush Birmingham. Follow signs for Rush Trampoline Park along the canal. From Birmingham University Station Take the London Midland – Bromsgrove train to Kings Norton, exit at Pershore Road Station and walk 16 minutes to Rush Birmingham. Follow signs for Rush Trampoline Park along the canal. By Car Rush Birmingham is just 4 miles south of Birmingham city centre and well connected to the M5, M6, M48 and M35 local motorways. Follow signs for Kings Norton and Cotteridge, we're just off the A441. We offer free parking on-site for the duration of your visit. For more information about getting to Rush Birmingham from your location, please use our Live Chat option on our website from 9am – 6pm, email jump@rushuk.com or call us on 0121 726 8500 and our team will be happy to help.
We have a coffee shop and mezzanine viewing area with free wifi for non-jumping customers. Just to note that all children under 8 will need to have an adult supervising them on the trampolines at all times. If your child is 8 or over you can visit the cafe where we are serving a range of hot and cold drinks and grab-and-go snacks. Please note there is only one spectator per jumper due to our new limited capacity policy.
Yes, Rush Birmingham has a lift to our mezzanine level and café area which overlooks the park, as well as a disabled toilet and ramp to the trampolines. All party rooms are based on the ground floor. Rush Birmingham also benefits from vending machines and water fountains on the ground floor.
Please see our opening times (under "Need to Know") as this varies, depending on the day and time of year.
Rush Birmingham has 75 free parking spaces for customer use. Due to high demand for parking during peak times (weekends and school holidays) we strongly recommend that you either seek alternative forms of public transport, car share with friends or find alternative parking outside of the Avery Dell Industrial Estate. Children must be supervised at all times in our car park. Rush is situated within a working industrial estate with lorries and delivery vehicles delivering to neighbouring businesses. Please do not park outside any other building on the industrial estate apart from Rush or along the canal road as this blocks access to/from the park, affecting neighbouring businesses.
We offer a range of adult fitness classes and toddler sessions at Rush. For more information please click "Sessions" on our main menu.
Anyone 16 or over can bounce without a parent or guardian present. However, all customers under the age of 18 will need to have a waiver completed by a parent or legal guardian.
No. Once a waiver has been completed, it lasts for 12 months.
Yes. Wifi is free for all at Rush trampoline parks. Be sure to check-in and share your photos and videos using #RushUK.
Yes. Everyone who jumps is required to sign a waiver. Those under 18 should have their parent or legal guardian sign their waiver. Permission by phone or email is not sufficient. Where you are not the legal parent or guardian of a child, you must have been granted permission by their parent/guardian to assume responsibility for their child and release of liability agreement on their behalf.
Rush has a number of lockers available for valuables. These are offered on a first-come, first served basis. Your property is left in these lockers entirely at your own risk.
We regularly review our equipment, rules, and safety procedures to make our parks as safe as possible. Our highly trained staff monitor our park and its elements at all times to ensure you have a safe and enjoyable experience. Our equipment is custom made and of the highest standard giving you the ‘best bounce’ in the industry, helping reduce the risk of injury. All Rush staff have regular First Aid and Emergency First Aid training, senior park management hold NEBOSH (National Exam Board For Occupational Safety & Health) certificates. Rush are proud members of the International Association of Trampoline Parks (IATP). In order to receive the highly regarded IATP stamp, our parks are regularly been inspected and graded by an independent adjudicator who measures our equipment and safety standards. After our inspection in June 2018, we were only one of two parks out of two who passed their rigorous tests first time. We acknowledge that accidents can and still do happen to both professionals and amateurs. prepared, accidents nevertheless still do happen. When participating in new sporting activities, you should set yourself incremental goals. We would only ever encourage trained professionals to attempt complex moves. Follow our safety rules and the chances of injury are even less.
Rush High Wycombe: Lexmark House, Coronation Road, Cressex Business Park, High Wycombe, HP12 3TA Rush Birmingham: Avery Dell Industrial Estate, Lifford Lane, Birmingham, B30 3DZ
If you've lost your socks you can buy extra socks for £2.25.
Rush non-slip socks must be worn by all jumpers for both safety and hygiene reasons. Once purchased, they are yours to keep and use again on repeat visits.
No. If you’re under the age of 18 a parent or legal guardian is required to fill the waiver form out on your behalf. Once signed waivers last 12 months. For details on how we store your data please visit our "Small Print" section on our main menu to read our Privacy Policy.
Unfortunately not. The purchase of Rush Non-Slip Socks is compulsory, even if you have socks from another trampoline park. They are specifically made for our trampolines and we have control over the quality and fit to provide customers with a better bounce experience. We request Rush branded socks because the colours on the grip are made to match our equipment. Allowing socks from other parks with different coloured grips stains our equipment over time. By requesting only Rush-branded socks we are able to preserve the high standard of our park and its equipment over time. Rush socks cost £2.25 a pair, but you can use them each time you come. They can be purchased online with each jump ticket, or they can be purchased at the park. They look pretty cool too!
You can pre-book open jump sessions, parties and group bookings via the phone. However please note we are unable to accept reservations for customers to pay on arrival. Payment for open jump sessions must be made at the time of booking. Members must log in to their rushuk.com account to book their 60 minute open jump session. If there is capacity and we are able to accommodate you, we certainly will, however pre-booking is strongly recommended to guarantee a slot.
We ask that you don’t bring in any outside food or drinks, with the exception of baby food and birthday cake for booked parties. We have a coffee shop and a vending machine to keep your hunger at bay.
We have birthday parties, private parties, teenage disco nights, corporate events, themed events (like Halloween Parties, Easter Egg hunts, Christmas events) as well as meet and greets with bloggers, YouTubers, footballers and product launch events. The best way to stay up to date about events at Rush is to follow us on social media (search: Rush UK) or sign up to our mailing list.
Gift vouchers can be purchased online, via the phone or at reception. You can purchase e-vouchers or plastic credit card style vouchers. To buy gift vouchers for Rush trampoline park please click the "Gift Vouchers" button on our main menu.
We have our main trampoline courts, high performance trampolines, tumble lanes, dodgeball court, extreme dodgeball court, foam pits, slam dunk courts, climbing elements and more! Customers can also take part in adult fitness classes, book kids parties, student socials, team building events or hire Rush as a venue. Click the "facilities" button on our main menu to view a short summary of all our activities.
We will try to ensure that your participation commences at the time booked. However, it is the responsibility of each participant to ensure that they arrive in sufficient time. If we are at full capacity, then you will only be able join what remains of your allocated time. During quieter periods we will try to slot you in as close to your preferred time as possible. Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances. Please note during peak times (weekends and school holidays) demand on our car park is high which can cause delays. We recommend using public transport or car sharing where possible.
You must attend a Toddler Open Jump session if you have children under the age of 4 and wish to bounce together as a family. Toddler Open Jump sessions vary across the week, please visit our “Toddlers” page on the main menu to find out what’s on during the week, weekends and school holidays.
No refunds, credit notes or changes to bookings are possible with less than 2 hours notice. Members: We require a 24 hour cancellation notice on all bookings. You will be charged a full price ticket fee if you do not show up for your booking, with the exception of adverse weather conditions and/or other unforeseen park closures. No refunds or compensation will be payable by Rush UK in the event that any participant is not permitted to, refused permission or decides not to, undertake or complete the activities. Customers can add or take off number of jumpers (if there is availability), change date and time or cancel and get a full refund up to two days prior to their booking Customers can only add number of jumpers (if there is availability) less than 2 days and up to 2 hours before their booking. Customers cannot change the date, but can change the time (if there is availability). Customers wishing to cancel less than 2 days and up to 2 hours before their booking will not receive a refund or credit note.
Please ensure you turn up 20-30 minutes ahead of your pre-booked time slot to allow time for checking in, signing waivers (you can do this on our website in advance to save time) and watch our safety video. For example: if your session is booked for 2pm, please arrive no later than 1.40pm. During peak periods such as weekends, school holidays or in bad weather we recommend leaving up to 40 minutes before your session as there may be queues for our car park, till or disruption to local roads.
For Open Jump, wear comfortable clothes that you can easily bounce around in. For fitness classes, dodgeball sessions and the more energetic activities we advise you to wear sportswear. No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All jumpers must wear Rush non-slip trampoline socks while jumping. No jewellery is permitted while jumping.
All participants must be reasonably fit and healthy and are subject to the age and weight (250lbs) restrictions for each activity as stated at time of booking.
All online bookings must be paid in advance of arrival and we take all major debit and credit cards. If you are not able to do this online, you can pay over the counter upon arrival, however this means your slot isn’t secured and you run the risk of missing out on your preferred bounce time. Walk-ins can pay on arrival via debit/credit cards and cash, subject to availability.
The older sibling must be over 18 to accompany a child under 12.
Open Jump is available to anyone aged 4 and over. We have dedicated toddler time for under 4s. Please visit our "Sessions" page on the main menu to view our Toddlers at Rush policies. You must be 16 years or older to attend without an adult at any time.
Yes, backflips are allowed on our main courts, flat tumble lane and high performance area. For health and safety purposes, backflips are not permitted in the foam pit, battle beam, dodgeball courts, basketball hoop lanes, wavy tumble lane (at Rush Birmingham) or over pads. Gainers are not permitted at Rush at any time. As always, we would only encourage those who have been properly trained to attempt complex moves.
Please visit our Opening Times page (under "Need to Know" on our main menu) to view our up-to-date opening times.
We are delighted to offer discounts to students in higher education, carers, customers with special needs, "NHS Blue Light" and military personnel alongside our regular discounts and special offers. For the latest offers please visit our "Offers" page under "Need to Know" on our main menu.
Sometimes we cannot physically open all of our park facilities due to operating a skeleton staff when the park is not yet busy. Should this be the case when you visit, we will open elements of the park for customers when required so staff can supervise. Customers simply just need to ask the members of staff which element of the park they would like to go on a member of our team will open the element. If customers do not ask us we assume that customers don’t wish to use that element. We’ll always open an element for customers when they ask us unless that particular element is broken/awaiting replacement parts or if we are not yet open for jumping.
We are not currently offering Student Discount
Please let a member of staff know and we can make a note of your details to give you a call should we find it. Clothes are kept in our lost property until the end of the month + 1 calendar month. High value items (electronics, jewellery etc) are held for the rest of the month + 2 calendar months. Unfortunately due to lack of storage space, any items left outside of this time will be donated to local charities. Bank cards are cut in half after 24 hours and disposed of. Please note staff clean and empty the foam pit at Rush every six weeks, should you lose something during this time we are unable to empty the foam pit until our next scheduled clean.
Smart phone use, taking pictures and filming is prohibited whilst jumping on the trampolines as you may cause injury to yourself or others while your concentration is reduced. Please ask a friend or family member to film you from the sidelines.

Any other Questions?

Please don't hesitate to get in touch

Contact Us