Before Your Visit

Before Your Visit

Follow our handy tips to make your visit to our trampoline parks in Birmingham or High Wycombe as smooth as possible...

Whether this is your first visit to one of our trampoline parks, or 50th, we'd like to say a huge thank you for choosing Rush. Your support is invaluable and we make every effort to ensure your visit is everything you expected and more!

Before you arrive we have some handy tips to make sure everything goes smoothly before, during and after check in:

Booking in advance

• Pre-booking your session in advance guarantees you a slot at the time you wish to jump. During busy periods (weekends and school holidays) we can quickly sell out, meaning you won't be able to jump until the next available session.
  
• Only include the number of people jumping in your booking. Non-jumpers do not need to pay and can watch from the sidelines or our cafe.
  
• Don't forget to bring your Rush non-slip socks with you, you'll need these to jump. Socks can be ordered at the time of booking, or on the day when you arrive.

Signing a waiver

• You must complete and sign a waiver prior to jumping. Once a waiver has been signed it lasts for 12 months, so you'll only need to fill this in once a year.
  
• If a jumper is under the age of 18, a parent or legal guardian must sign the waiver for them or where you are not the parent / guardian of that child you certify that the parent/s of that child have granted permission for you to assume responsibility for that child.
  
• You can fill in waivers online before you arrive to save time at the till. Don't worry if you forget, we have iPads at our parks for you to sign your waiver.
  

Before you arrive

• Rush Birmingham and Rush High Wycombe offer customers a limited number of free car parking spaces. These are on a first come, first serve basis.
  
• During busy times, parking may be difficult due to the high demand on our parking spaces. Customers should only park in the bays marked in yellow as the other bays belong to the neighbouring businesses. We do have a parking attendant who will direct you to an available space should you feel unsure about where our spaces are.
  
• Please arrive up to 20 minutes before your session to allow for time to check in, fill in waivers and watch our safety briefing video. During busy periods, such as weekends, school holidays and periods of bad weather we recommend leaving 30-45 minutes earlier.
  
• Please be aware that children can not be left unattended if under the age of 12.

When you arrive

• If you've already pre-booked your session and signed a waiver, head straight to our reception desk to check in with your confirmation ID.
  
• If you need to purchase Rush non-slip socks (these are compulsory) you can do so here for £2 per pair. Once purchased these are yours to keep. Please be aware we do not accept socks from another trampoline park.
  
• You'll be given a coloured wristband for your session.
  
• Once everyone has checked in, you'll be directed to our Safety Briefing room to watch our short briefing video before bouncing.
  
• We will try to ensure that your participation commences at the time booked. However, it is the responsibility of each participant to ensure that they arrive in sufficient time.
  If we’re busy then you will only be able join what remains of your allocated time. During quieter periods we will try to slot you in as close to your preferred time as possible.
  Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.

Rush recommends:

• With free wifi at our trampoline parks, download the GoFilm app free on the app store and enjoy exclusive Rush templates to help you create professional videos of your visit that you can share on social media. Upload it with the hashtag #RushUK to be in with a chance of winning a free open jump session!
  
• Following us on your favourite social media channel, or signing up to our mailing list below is a great way to stay in the know about upcoming deals and special offers.

  
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