30th October 2019 Read Time: 3 minutes By: Chloe Hall
Thank you to everyone who has visited Ruby and Red's so far and shared their feedback with us. Please take a moment to read about our plans to make Ruby and Red's even better below...
We officially launched our exciting new soft play area Ruby and Red's on the 22nd October.
Ruby and Red's has been a long-awaited and carefully planned new facility introduced to make Rush High Wycombe even better for families. Thank you to everyone who has visited Ruby and Red's so far and shared their feedback with us.We really appreciate every opportunity we have to learn what's working well and what could be improved. This week is our first ever half term with a busy park and soft play area and demand has been unprecedented.
Our staff have been working extremely hard behind the scenes to keep what is a very busy environment running as smoothly as possible and we know we have had a few operational teething issues.
We have changed our pricing structure based on customer feedback. These changes will be reflected on our website and in the park from Wednesday 30th October.
👶 Babies under 6 months - free
👧 Children 6 - 12 months - £1.50pp
👧 Children under 3 years - £4.50pp
👧 Children aged 3 - 10 years - £6.50pp
👪 First accompanying parent/guardian - free
👪 Additional adults 50p
We also took onboard feedback about our ground-floor café and recognise that there is a limited number of seats in the seating area. To help with the flow we have changed the adult pricing structure to now be in line with a number of other soft-play centres in the area.
We have hired additional chefs in the kitchen to help provide the best possible food experience to serve our new brunch and lunch menu.
We've ordered additional signage for our tables so customers can see more clearly that we offer table service and food/drink downstairs.
We're looking into additional lighting options to brighten the inside of the soft play area itself.
Ruby and Red's Opening Times:
Ruby and Red's is open 9.30am - 6pm Monday - Friday (except Tuesdays when we close at 5.30pm for our SEN customers and from 9am - 6pm on Weekends and School Holidays.
Customers are encouraged to pre-book a slot to guarantee soft play access during busy school holiday periods at rushuk.com.
We operate a two hour fair usage policy during busy periods.
It's often a phrase that is over-used, but Rush is a family-run business who takes customer feedback extremely seriously. We don't get it right every time, but we work very hard behind the scenes to give High Wycombe and the local community spaces like Rush and Ruby and Red's.
Ruby and Red's has not yet been open a fortnight and we will continue to address other teething issues that arise and hope to resolve these as fast as we can.
Please contact us via firstname.lastname@example.org to share feedback directly, or discuss a recent experience.
Thank you for your support.
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