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FAQs

Clothes are kept until the end of the following month after which they are donated to charity, higher value items are held until the end of the following quarter (i.e. up to 6 months) after which they are also donated to charity. Please note bank cards are cut in half after 24 hours and disposed of.

Should you lose something while at the park, please let a member of staff know and we can make a note of your details to give you a call should we find it.

Please note staff clean and empty the foam pit at Rush every six weeks, should you lose something during this time we are unable to empty the foam pit until our next scheduled clean.

During term-time, Toddler Open Jump only is available from 10.30am (suitable for ages 4 and under). Open Jump Sessions for ages 4+ can be booked from 12pm Monday to Friday.

Please visit our Opening Times page to view specific opening times if you have a specific day in mind as these vary slightly on weekends and school holidays.


Customer Service Opening Times:

Our Customer Service Office Hours are 9am to 6pm Monday to Sunday. 

During peak times at the park such as evenings, weekends and school holidays there may be a short delay in our team answering your calls or emails.

Customers wishing to book can book an open jump slot online can do so via our Book Now button and can also email us at jump@rushuk.com and we will get back to them the following day.

Our social media team are here to help answer any additional questions you may have from 9am-9pm Monday – Sunday, there may be a short delay in our response during busy periods at the park.

(Please note our social media team do not have access to booking information or department emails, please contact our customer service team directly via jump@rushuk.com or call us to discuss any of the above.)

The older sibling must be over 18 to accompany a child under 12.

Open Jump is available to anyone aged 4 and over. We have dedicated toddler time for the under 4’s. Please go here for more. You must be 12 years or older to attend without an adult at any time.

Children 4 and under
Parents/guardians must accompany children under the age of 4 at all times whilst they are using the Toddler Court at Rush Birmingham and/or during one of our Toddler Open Jump Sessions at either park

(Please note: parents cannot bounce with children on our Toddler Court at Rush Birmingham, but must stay in the enclosed area at all times to supervise). 

Children age 4+
Parents/guardians must attend the park with all children under 12. You don’t have to bounce, you can sit back and relax in the cafe, which has full view of the park.

 

 

All participants must be reasonably fit and healthy and are subject to the age and weight (250lbs) restrictions for each activity as stated at time of booking.

Walk-ins are always welcome and typically we are able to accommodate you. However, on Friday, Saturday, and holidays we do sell out. You can pre-purchase your Rush time and secure your time spot by purchasing tickets online. Follow the “Book Now” button to purchase tickets online.

All online bookings must be paid in advance of arrival and we take all major debit and credit cards. If you are not able to do this online, you can pay over the counter upon arrival, however this means your slot isn’t secured and you run the risk of missing out on your preferred bounce time. Walk-ins can pay on arrival via debit/credit cards and cash, subject to availability.

For fewer than 9 jumpers you are entitled to cancel or transfer your booking subject to Rush receiving your request for cancellation/transfer at least 48 hours before the booked start time. Any requests for cancellation/transfers must be made by emailing jump@rushuk.com. You are entitled to a full refund in the event of cancellation under this clause.

You are entitled to cancel a party booking subject to Rush receiving your request for cancellation at least 14 days before the booked start time. To cancel please email jump@rushuk.com

Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.

Please ensure you turn up 20 minutes ahead of your pre-booked time slot.

For Open Jump, wear comfortable clothes that you can easily bounce around in.

For fitness classes, dodgeball sessions and the more energetic activities, we advise you to wear sportswear.

No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All jumpers must wear Rush non-slip trampoline socks while jumping. No jewellery is permitted while jumping.

We will try to ensure that your participation commences at the time booked. However, it is the responsibility of each participant to ensure that they arrive in sufficient time.

If we’re busy then you will only be able join what remains of your allocated time. During quieter periods we will try to slot you in as close to your preferred time as possible.

Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.

You must attend a Toddler Open Jump session if you have children under the age of 4 and wish to bounce together.

Toddler Time varies across the week, please visit our “Toddlers at Rush” page to find out what’s on during the week, weekends and school holidays.

Prices: 1 hour of Toddler Time costs £5.50 per toddler, and £5.50 per accompanying adult. Siblings up to the age of 10 are permitted to join in Toddler Open Jump Sessions at normal open jump price (£11pp).

 

We ask that you don’t bring in any outside food or drinks, with the exception of baby food and birthday cake for booked parties. We have a coffee shop and a vending machine to keep your hunger at bay.

We have birthday parties, private parties, teenage disco nights, corporate events, after school clubs and other themed events.

Gift vouchers can be purchased by calling or emailing us and they will be posted to you, or you can come in and buy them in person. We’re afraid they’re not available online.

We have a main court, high performance trampolines, tumble lanes, dodgeball court, extreme dodgeball court, foam pits, slam dunk courts, climbing element, and more.

Unfortunately not. The purchase of Rush Non-Slip Socks is compulsory, even if you have socks from another trampoline park. They are specifically made for our trampolines and are, therefore, a Health and Safety stipulation. They can be purchased online with each jump ticket, or they can be purchased at the park. They cost £2 a pair, but you can use them each time you come. They look pretty cool too.

You can both book online through our online booking system or give us a call.  Please note during busy periods the phones do get very busy, payment must be made in full at the time of booking.

Unfortunately, we are unable to accept reservations for customers to pay on arrival.

Rush High Wycombe:
Lexmark House, Coronation Road, Cressex Business Park, High Wycombe, HP12 3TA

Rush Birmingham:
Avery Dell Industrial Estate, Lifford Lane, Birmingham, B30 3DZ

You can buy extra socks for £2.

Rush non-slip socks must be worn by all jumpers for both safety and hygiene reasons. Once purchased, they are yours to keep and use again on repeat visits.

No. If you’re under the age of 18 a parent or legal guardian is required to fill the waiver form out on your behalf.

Yes. Everyone who jumps is required to sign a waiver. Those under 18 must have their parent or legal guardian sign their waiver. Permission by phone or email is not sufficient.

Rush has a number of lockers available for valuables, phones etc and they cost £1 (refunded). These are offered on a first-come, first served basis. Your property is left in these lockers entirely at your own risk.

We have trained staff, extensive safety rules and the equipment is designed for safety. Trampoline jumping is comparable in risk to other extreme sports like skateboarding, skiing and snowboarding, ice hockey and football. It is important that if you decide to participate in our exciting activities, you do so only within your fitness level and ability and do not attempt advanced manoeuvres you have not mastered elsewhere. A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline Parks have a better safety rate than any competitive sport. Follow our safety rules and the chances of injury are even less.

Yes. Wifi is free for all at our High Wycombe park. Watch this space for free wifi at Rush Birmingham coming soon!

Be sure to check-in and share your photos and videos using #RushUK.

Peak times are between 4pm on Fridays to 8pm on Sundays and School and Public Holidays. Please note during these times arriving/leaving the park can cause delays due to a large number of customers attending at once. We are continuously trying to ensure our check-in policies are as efficient as possible, but we ask all customers to be aware there may be a short delay when checking in during peak times.

Free parking is available at both of our parks.

Parking at Rush Birmingham
There is free parking at Rush Birmingham, however this is limited to 70 spaces.  Please DO NOT park outside any other building on the industrial estate apart from Rush or along the canal road as this blocks access to/from the park.

Due to high demand for parking and limited spaces, during peak times (weekends and school holidays) we strongly recommend that you either seek alternative forms of public transport, car share with friends or find alternative parking in the neighbourhood and not at Avery Dell Industrial Estate.

Parking at Rush High Wycombe
We have a designated area behind the park that provides free parking for our guests, these are clearly marked yellow. Customers should only park in the bays marked in yellow as the other bays belong to the neighbouring businesses. During busy times, parking may be difficult due to the high demand on our parking spaces and we have a parking attendant who will direct you to an available space should you feel unsure about where our spaces are.

Yes, we offer a range of fitness classes, toddler sessions, coaching and tumble sessions. Head over here for more.

Anyone 12 or over may come to bounce without a parent or guardian present. However, all customers under the age of 18 will need to have a waiver completed by a parent or legal guardian.

No. Once a waiver has been completed, it lasts for 12 months.

Good news! If you plan on coming down but don’t want to take part, we have a coffee shop, a mezzanine viewing area and free Wi-Fi. Only people using the trampolines will be charged the admission price.

There is wheelchair access to the building and a ramp to the trampolines, but please look at our special needs policy for more details or email us if you’re not sure if you should partake or not.

The last jumping session will begin the hour before our listed closing time.

Please see our opening times (button at the top of the page!) as this varies, depending on the day.

Yes. You can get the train to High Wycombe Station and the bus service run by Arriva Bus leaves from High Wycombe Bus Station on a regular basis, and there are a number of routes that reach us.