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FAQs

Should you lose something while at the park, please let a member of staff know and we can make a note of your details to give you a call should we find it.

Clothes are kept in our lost property until the end of the month + 1 calendar month. High value items (electronics, jewellery etc) are held for the rest of the month + 2 calendar months.

Unfortunately due to lack of storage space, any items left outside of this time will be donated to local charities.

Please note bank cards are cut in half after 24 hours and disposed of.

Please note staff clean and empty the foam pit at Rush every six weeks, should you lose something during this time we are unable to empty the foam pit until our next scheduled clean.

We are delighted to offer Special Needs customers a discount of £6pp on Open Jump, while carers come for free.

Please note that proof/ID will be required upon arrival. Customers who are unable to provide valid ID or evidence will be charged at full price.

Yes, Student Discount is available on Open Jump Tickets and Rush After Dark sessions.

This discount is valid for Higher Education students only. We are unable to accept student discount bookings via our online system. Proof/ID will be required upon arrival – NUS card or a proof of entitlement dated for that academic year is accepted.

Please be aware that customers who do not provide proof on arrival when checking in for their session will be charged full price.

Sometimes we cannot physically open all of our park facilities due to staff shortages on off-peak days when the park is not yet busy and we rota fewer staff during the day.

Should this be the case when you visit, we will open elements of the park for customers when required so staff can supervise. Unfortunately this does mean not all can be opened at once, however customers simply just need to ask the members of staff which element of the park they would like to go on a member of our team will open the element.

If customers do not ask us we assume that customers don’t wish to use that element. We’ll always open an element for customers when they ask us unless that particular element is broken/awaiting replacement parts or if we are not yet open for jumping.

We have two Family Ticket options available for 60 minute open jump sessions. These are for families with children age 4+ and valid on Open Jump sessions only.

Option One – 3 people :

1 adult and 2 kids
OR
2 adults and 1 child

£30

Option Two – 4 people
2 adults and 2 kids
1 adult, 3 kids

£39.50

Terms and Conditions:
At least one adult must be present and jump with the group.
An adult must be over 18. Minimum age to jump is 4+
Pre-booking recommended, walk in charges apply.

Yes, backflips are allowed at Rush on our main courts, tumble lanes and high performance area.

For health and safety purposes, backflips are not permitted in the foam pit, battle beam, dodgeball courts, basketball hoop lanes, wavy tumble lane (Birmingham only) or over pads. Gainers are not permitted at Rush at any time.

As always, we would only encourage those who have been properly trained to attempt complex moves.

Please visit our Opening Times page (at the top of this page) to view our up-to-date opening times.

The older sibling must be over 18 to accompany a child under 12.

Open Jump is available to anyone aged 4 and over. We have dedicated toddler time for the under 4’s. Please go here for more. You must be 12 years or older to attend without an adult at any time.

Children 4 and under
Parents/guardians must accompany children under the age of 4 at all times whilst they are using the Toddler Court at Rush Birmingham and/or during one of our Toddler Open Jump Sessions at either park

(Please note: parents cannot bounce with children on our Toddler Court at Rush Birmingham, but must stay in the enclosed area at all times to supervise). 

Children age 4+
Parents/guardians must attend the park with all children under 12. You don’t have to bounce, you can sit back and relax in the cafe, which has full view of the park.

 

 

All participants must be reasonably fit and healthy and are subject to the age and weight (250lbs) restrictions for each activity as stated at time of booking.

Walk-ins are always welcome and typically we are able to accommodate you. However, on Friday, Saturday, and holidays we do sell out. You can pre-purchase your Rush time and secure your time spot by purchasing tickets online. Follow the “Book Now” button to purchase tickets online.

Please note peak and off-peak walk in charges apply on open jump tickets and Rush After Dark Sessions (not applicable to special needs customers or Toddlers) so pre-booking is recommended to avoid any further charges at the till.

All online bookings must be paid in advance of arrival and we take all major debit and credit cards. If you are not able to do this online, you can pay over the counter upon arrival, however this means your slot isn’t secured and you run the risk of missing out on your preferred bounce time. Walk-ins can pay on arrival via debit/credit cards and cash, subject to availability.

For fewer than 30 jumpers you are entitled to cancel or transfer your booking subject to Rush receiving your request for cancellation/transfer at least 48 hours before the booked start time. Any requests for cancellation/transfers must be made by emailing jump@rushuk.com or calling us within 48hours. You are entitled to a full refund in the event of cancellation under this clause.

We advise customers to call or email us with 14 days’ notice to refund a party or group booking.

Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value. Payments made by cash in park will need to be refunded in park.

Please ensure you turn up 20-30 minutes ahead of your pre-booked time slot especially during peak periods such as weekends, school holidays or in bad weather.

For Open Jump, wear comfortable clothes that you can easily bounce around in.

For fitness classes, dodgeball sessions and the more energetic activities, we advise you to wear sportswear.

No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All jumpers must wear Rush non-slip trampoline socks while jumping. No jewellery is permitted while jumping.

We will try to ensure that your participation commences at the time booked. However, it is the responsibility of each participant to ensure that they arrive in sufficient time.

If we’re busy then you will only be able join what remains of your allocated time. During quieter periods we will try to slot you in as close to your preferred time as possible.

Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.

You must attend a Toddler Open Jump session if you have children under the age of 4 and wish to bounce together. 
Toddler Open Jump sessions vary across the week, please visit our “Toddlers at Rush” page to find out what’s on during the week, weekends and school holidays.

We have our Toddler Court facilities available throughout the week for customers under 4 to use (with parental supervision) at Rush Birmingham and Toddler Court at Rush High Wycombe available Monday-Friday term time, from 11:30-3pm.

We ask that you don’t bring in any outside food or drinks, with the exception of baby food and birthday cake for booked parties. We have a coffee shop and a vending machine to keep your hunger at bay.

We have birthday parties, private parties, teenage disco nights, corporate events, after school clubs and other themed events.

Gift vouchers can be purchased by calling or emailing us and they will be posted to you, or you can come in and buy them in person. We’re afraid they’re not available online.

We have a main court, high performance trampolines, tumble lanes, dodgeball court, extreme dodgeball court, foam pits, slam dunk courts, climbing element, and more.

Unfortunately not. The purchase of Rush Non-Slip Socks is compulsory, even if you have socks from another trampoline park. They are specifically made for our trampolines and we have control over the quality and fit to provide customers with a better bounce experience.

Another reason we request Rush branded socks is that the colours on the grip are made to match our equipment. As you can imagine after hundreds of bouncers the trampoline beds would become tarnished with a mixture of different coloured grips and so it’s one way we try to preserve the high standard of our park and its equipment over time.

Rush socks cost £2 a pair, but you can use them each time you come. They can be purchased online with each jump ticket, or they can be purchased at the park. They look pretty cool too!

You can both book online through our online booking system or give us a call.  Please note during busy periods the phones do get very busy, payment must be made in full at the time of booking.

Unfortunately, we are unable to accept reservations for customers to pay on arrival.

Rush High Wycombe:
Lexmark House, Coronation Road, Cressex Business Park, High Wycombe, HP12 3TA

Rush Birmingham:
Avery Dell Industrial Estate, Lifford Lane, Birmingham, B30 3DZ

You can buy extra socks for £2.

Rush non-slip socks must be worn by all jumpers for both safety and hygiene reasons. Once purchased, they are yours to keep and use again on repeat visits.

No. If you’re under the age of 18 a parent or legal guardian is required to fill the waiver form out on your behalf.

Yes. Everyone who jumps is required to sign a waiver. Those under 18 should have their parent or legal guardian sign their waiver. Permission by phone or email is not sufficient.

Where you are not the legal parent or guardian of a child, you must have been granted permission by their parent/guardian to assume responsibility for their child and release of liability agreement on their behalf.

Rush has a number of lockers available for valuables, phones etc and they cost £1 (refunded). These are offered on a first-come, first served basis. Your property is left in these lockers entirely at your own risk.

We have trained staff, extensive safety rules and the equipment is designed for safety. Trampoline jumping is comparable in risk to other extreme sports like skateboarding, skiing and snowboarding, ice hockey and football. It is important that if you decide to participate in our exciting activities, you do so only within your fitness level and ability and do not attempt advanced manoeuvres you have not mastered elsewhere. A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline Parks have a better safety rate than any competitive sport. Follow our safety rules and the chances of injury are even less.

Yes. Wifi is free for all at our High Wycombe park. Watch this space for free wifi at Rush Birmingham coming soon!

Be sure to check-in and share your photos and videos using #RushUK.

Peak times are between 4pm on Fridays to 8pm on Sundays and School and Public Holidays. Please note during these times arriving/leaving the park can cause delays due to a large number of customers attending at once. We are continuously trying to ensure our check-in policies are as efficient as possible, but we ask all customers to be aware there may be a short delay when checking in during peak times.

Free parking is available at both of our parks on a first come, first served basis.

Parking at Rush Birmingham
There is free parking at Rush Birmingham. Please DO NOT park outside any other building on the industrial estate apart from Rush or along the canal road as this blocks access to/from the park.

Due to high demand for parking and limited spaces during peak times (weekends and school holidays) we strongly recommend that you either seek alternative forms of public transport, car share with friends or find alternative parking not at the Avery Dell Industrial Estate.

Children must be supervised at all times in our car park. Rush is situated within a working industrial estate with lorries and delivery vehicles delivering to neighbouring businesses.

Parking at Rush High Wycombe
We have a designated area behind the park that provides free parking for our guests, these are clearly marked yellow. Customers should only park in the bays marked in yellow as the other bays belong to the neighbouring businesses.

During busy times, parking may be difficult due to the high demand on our parking spaces and we have a parking attendant who will direct you to an available space should you feel unsure about where our spaces are.

Children must be supervised at all times in our car park. Rush is situated within a working industrial estate with lorries and delivery vehicles delivering to neighbouring businesses.

Yes, we offer a range of fitness classes and toddler sessions at Rush.

Anyone 12 or over may come to bounce without a parent or guardian present. However, all customers under the age of 18 will need to have a waiver completed by a parent or legal guardian.

No. Once a waiver has been completed, it lasts for 12 months.

Good news! If you plan on coming down but don’t want to take part, we have a coffee shop, a mezzanine viewing area and free Wi-Fi. Only people using the trampolines will be charged the admission price.

There is wheelchair access to the building and a ramp to the trampolines, but please look at our special needs policy for more details or email us if you’re not sure if you should partake or not. Unfortunately there is currently no lift access to our cafe on the mezzanine level, a member of staff will be more than happy to assist you with food and drink queries.

The last jumping session will begin the hour before our listed closing time.

Please see our opening times (button at the top of the page!) as this varies, depending on the day.

Directions to Rush Birmingham:
Kings Norton Train Station is a 20-minute walk to our park. Head Left out of the Station onto the Pershore Road, Follow the signs to Stirchley, you’ll pass a BP Garage and the Co-Op, keep walking until you see Lifford Lane on the Right. Walk down

Lifford Lane for 50 yards and our entrance is on the left. You’ll see our directions signs taking you left under the bridge, follow the canal (on your right side) and you’ll see us straight ahead.

Breedon Cross Bridge, Pershore Road is the Closest Bus Stop. Head back towards the Bridge and Lifford Lane is on the Right. Walk down Lifford Lane for 50 yards and our entrance is on the left. You’ll see our directions signs taking
you left under the bridge, follow the canal (on your right side) and you’ll see
us straight ahead.

From Birmingham City Centre take the 45. From Solihull the 49 will take you to Kings Norton Train Station and we’re 16 minutes’ walk from there.

Directions to Rush High Wycombe:
You can get the train to High Wycombe Station and the bus service run by Arriva Bus leaves from High Wycombe Bus Station on a regular basis, and there are a number of routes that reach us.