Mon: 10am – 7pm
Tue, Wed, Thu: 4pm – 8pm
Fri: 10am – 9pm
Sat: 9am – 9pm
Sun, Bank & School Holiday: 9am – 8pm
This document summarises the rights our customers have regarding personal identifiable information held by us.
Rush Trampoline Parks Ltd (“We”) are committed to protecting and respecting your privacy. This document summarises the rights our customers have regarding personal identifiable information held by us.
This policy (together with our Terms and Conditions) explains what Personal Information we collect from you, or that you provide to us and how that will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Rush Trampoline Parks Ltd.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process Personal Information about you for the following reasons:
Personal Information that you provide by filling in forms on our website https://rushuk.com/including, but not limited to:- names; email addresses and telephone numbers of customers. This information is provided by you at the time of booking, signing a waiver or contacting us via our contact form. We may also ask you for further information should you report a problem with our website.
If you contact us, we will keep a record of that correspondence on our password protected email database for the purpose of responding to and dealing with your query or complaint.
We may also ask you to complete surveys that we use for research purposes, however you do not have to respond to them. Any information provided to us when completing a survey is stored securely on our systems for the purposes of customer feedback research to improve our services.
Details of your visits to our website [including, but not limited to, traffic data, IP addresses, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
We will not sell or lease your Personal Information to third parties – such as advertisers – unless we have your permission; are required to do so by law; and/or to operate our systems properly, administer our website, or protect ourselves or other website users.
Rush Trampoline Parks Ltd will never discuss personal customer data or incidents in public forums including, but not limited to, Google My Business, TripAdvisor, Facebook, Twitter and Instagram. Conversations will be held directly on Rush UK Trampoline Parks’ email, in person or via the phone.
Additional personal information we may request and store indefinitely for the purposes of adding, amending or locating a historic or current booking, accounting or competition prize include, but are not limited to, food and allergy information, children’s party bookings, corporate party bookings, medical information for fitness class participants and competition winners names, telephone numbers, email addresses and addresses, as well as for the purpose of customers signing up to create an account on our secure booking system to book an open jump session, fitness class or event.
Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website. We use them to collect information on how visitors are using our website and which web pages are visited most often. This helps us to better understand how we might make improvements to our website. We do not store information in these cookies which can be used to personally identify our visitors.
WHERE WE STORE YOUR PERSONAL DATA
We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access to the best of our ability.
USES MADE OF PERSONAL INFORMATION
We use Personal Information held about you in the following ways:
To ensure that the content on our website is presented to you in the most effective manner.
To provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
You have the right to tell us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can exercise your right to prevent such processing by choose not to opt-in to marketing communications on our email newsletter, waiver and contact form. You can also exercise the right at any time by contacting admin at: email@example.com.
In accordance with the General Data Protection Regulations, we lawfully keep your details on a ‘do not contact’ list to make sure we comply with your right to opt out of any marketing communications. This list is stored safely and securely to ensure we record your consent to opt-out.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
ACCESS TO INFORMATION
You have the right to access the personal information we hold about you and the right to request the correction of inaccurate or out of date personal information we hold about you.
You have the right to request that we delete your data, or stop processing it or collecting it. You have the right to stop direct marketing messages via email, direct mail or other services such as push notifications.
You have the right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
HOW TO EXERCISE YOUR RIGHTS
Subject Access Requests should be made in writing to the Data Protection Officer at the address below, including the following information:
Your full name and address
Telephone and email details specifying the best method for contact
Sufficient details about the information you want to enable us to locate it
Your request should be addressed to your local park:
Rush UK Trampoline Park
Cressex Business Park
Rush UK Trampoline Park
Unit 6 Avery Dell
As per the General Data Protection Act update of May 2018 Rush Trampoline Parks Ltd will not charge you a fee for supplying this information.
Your request will be acknowledged and if further information is required regarding the request you will be contacted via the specified method.
Your request will be dealt with as promptly as possible but within the statutory 40 days of receiving the written request, or additional clarification information.
Should any of the information held be incorrect then amendments will be made accordingly following notification.
It should be noted that there are exceptions within the Data Protection Act that allows for the refusal to supply all the information held if an individual is unable to supply the information requested to satisfy ourselves as to the identity of the individual or to allow us to locate the information requested.
Under Section 7 of the Data Protection Act we are not obliged to comply with a request if it involves disclosing information relating to another individual who can be identified from that information. This will only apply where the other individual does not consent to us disclosing the information and it is not reasonable in the circumstances for us to disclose the information to you without that individual’s consent.
Even in the case of a request to remove all personal data under the right to be forgotten, Rush Trampoline Parks Ltd have a legal necessity to keep CCTV, accident report forms, waivers and other documents necessary indefinitely for any future claim or an investigation by our insurers or another party. This is not limited to those customers who have reported they have suffered an accident as claims can come in for accidents which were not reported to the operator at the time.